Last updated: September 3, 2026

Shipping Policy

This policy covers standard orders shipped within the United States.

Where we ship and what it costs

Eligible U.S. orders receive free standard shipping. We do not offer international shipping through ordinary checkout unless a product page or checkout expressly states otherwise.

Preparation and delivery estimates

We generally prepare an order within 1–2 business days. Standard carrier transit is usually 4–6 business days after dispatch. Business days exclude weekends and U.S. federal holidays. These are good-faith estimates, not guaranteed delivery dates; inventory checks, destination, carrier operations, weather, payment review, or other circumstances outside our control may affect timing.

Confirmations, tracking, and address accuracy

We send order confirmation to the email provided at checkout. Where tracking is available, we send a shipment message after dispatch. You are responsible for providing a complete delivery address. Contact us promptly if an address needs correction, but we cannot guarantee changes once processing or shipping has begun.

Delays or unavailable inventory

We make shipping representations only when we have a reasonable basis to meet them. If we cannot ship within the stated time, we will provide a delay notice and, where required, offer an option to agree to the delay or cancel for a prompt refund. If fulfillment is not possible, we may cancel and refund the affected item or order.

Delivery support

For a lost, damaged, incorrect, or materially delayed order, contact support@kleankanteena.net with your order number and relevant information. We may request details that help with carrier review and resolution. See the Refund Policy for damage or not-as-described requests.

Contact information: Harmony Media, 925 Mikell Drive, Charleston, South Carolina, United States. Email support@kleankanteena.net or call +1 (854) 840-9208.