Last updated: September 3, 2026
Refund Policy
This policy applies to purchases made directly through this website.
When a return or refund is eligible
We review return or refund requests only when an item is damaged, defective, or materially different from the item ordered. Contact us within 30 calendar days after delivery. We do not accept change-of-mind, preference-based, or unwanted-item returns unless applicable law requires otherwise.
Request review before shipping anything back
Email support@kleankanteena.net with your order number, an explanation of the issue, and photographs or other details that reasonably help us assess the request. Please wait for written return instructions before sending an item. Unapproved returns may be refused or delayed.
Condition and available remedies
For an authorized return, include relevant components, accessories, and packaging when reasonably possible, and take reasonable care to avoid additional damage. After review, we may provide a replacement, repair where appropriate, refund, or another remedy required by law. If a damage or not-as-described request is approved, we will explain the return shipping arrangement before you send the item.
Claims we may not approve
Normal wear, misuse, alteration, accidental damage after delivery, failure to follow instructions, or characteristics clearly disclosed on the product page are generally not eligible. This does not reduce a warranty or consumer remedy that cannot legally be reduced.
Refund timing
Approved refunds are issued to the original payment method after the request is approved and any required return is received or otherwise resolved. Banks and payment providers may take additional time to post a credit. If an order cannot be shipped in accordance with a stated timeframe and a cancellation or refund right applies, we will provide the required notice and remedy.
Contact information: Harmony Media, 925 Mikell Drive, Charleston, South Carolina, United States. Email support@kleankanteena.net or call +1 (854) 840-9208.